Terms and conditions

General provisions

These general terms and conditions govern the relationship between DataHelp s.r.o. and its customers in providing data recovery services.

Services provided

The company provides data recovery services from damaged data carriers. Services include diagnostics, data recovery, and secure delivery to the customer.

Prices and payments

Service prices are governed by the current price list. Unless otherwise specified, the prices are shown excluding VAT.

The customer only pays for successful data recovery.

Warranties

Fair Price Guarantee – the originally agreed price is never increased.

High Recovery Success Rate – recovery is considered successful if at least 95 % of the total inaccessible data stored on the data carrier is successfully restored.

Each and every data recovery is carried out with the highest level of care and commitment.

Confidentiality

We commit to absolute confidentiality regarding all data and information obtained while providing services.

Complaints

Any service complaints are handled individually with the utmost effort to ensure customer satisfaction. A complaint can be submitted no later than 5 days from the date of service delivery.