Data Recovery Pricing
Registering your case and sending the device yourself are free. Optional insured DPD pickup costs €45. You approve the recovery price after diagnostics.
Indicative prices by device type
Click a row to see detailed prices.
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| Device type | Software failures deletion, formatting, malware | Hardware failures mechanical or electronic damage |
|---|---|---|
| Hard drives (HDD) | from €99 | from €199 |
| SSDs | from €99 | from €259 |
| USB flash drives / SD cards | from €69 | from €69 |
| Mobile phones and tablets | from €99 | from €449 |
| NAS (2–4 drives) | from €259 | from €329 |
| RAID arrays (5+ drives) | quoted after diagnostics | quoted after diagnostics |
All prices exclude VAT. Reverse charge applies to EU business customers. The final price includes all work required for a successful recovery.
Additional services
How pricing works
Delivery
Send it yourself, drop it off in person or choose the optional pickup
Diagnostics
Free of charge, usually 1–2 days
Binding Quote
Exact price and options
Data Recovery
Once you approve
If you register your case and send the device yourself, there is no pickup charge. Optional insured DPD pickup costs €45 and is non-refundable. Recovery starts only after you approve the binding quote. If you decline a feasible recovery, return shipping costs €25; disposal or collection in person in Prague is free.
What affects the price
Type of Damage
Logical (software) problems are simpler and cheaper to resolve than hardware damage.
Device Condition
The more damaged the device, the more complex the work.
Capacity
Larger drives take longer to process.
Number of Drives
For RAID/NAS, complexity increases with the number of drives.
Detailed pricing
Detailed prices by device type
Frequently asked questions about pricing
The final recovery price is determined after laboratory diagnostics identify the type and extent of damage. Case registration and self-shipping require no payment to DataHelp. Optional insured DPD pickup costs €45.
The diagnostics include an assessment of the device, the damage and the recovery options, followed by a binding quote. Registering your case is free; optional insured DPD pickup costs €45.
Standard recovery takes 3–14 days. For urgent cases we offer Priority (24–72 hours, +50%) and Express (12–48 hours, +100%); EcoHelp (4–6 weeks) costs 20% less.